Having playback troubles? Look no further.
If you have come to page before the live stream is on, the player should automatically start when we do go live. If a loading icon just keeps spinning, a simple refresh of the page should do the trick.
Usually, the stream will be live about 5 minutes prior to the event start time.
Yes you can! You can watch on any smartphone or tablet that supports either flash or html5 playback. The player will automatically resize and adjust your stream quality depending on your device and bandwidth.
We stream high quality video for high speed internet users. You will need an internet connection with sufficient bandwidth. Videos stream at a minimum of 200Kbps and we automatically adjust your stream based on your bandwidth. For the smoothest playback experience, we recommend a bandwidth of 800 Kbps or higher. The system recommendations are:
Disable video acceleration in Flash by right clicking the video while it is playing and choose settings. Click the display tab and uncheck "Enable hardware acceleration". If that fails to resolve the issue make sure you have the latest version of the Adobe Flash player. You can download it at http://get.adobe.com/flashplayer/.
The player will auto-detect the optimal viewer bitrate for you. We recommend viewing the player from a wired connection with a download bandwidth of at least 800Kbps. The player will downgrade automatically as low as 200Kbps depending on your download speed. To test your speed, go to www.speedtest.net. Bandwidth fluctuates constantly (especially on WiFi and mobile internet), so running 3 tests is recommended.
The player chooses the best video quality based on your connection speed. To ensure that there is no buffering or stuttering, the player may deliver a slightly lower quality video to ensure you always receive the best experience possible. Please note that hardware and/or bandwidth limitations may prevent some viewers for receiving the highest quality videos offered.
Under normal circumstances, playback should not stop or stall. If your network connection is not consistent, you may experience problems connecting – the video will pause and a circle will spin on your screen. Video playback issues may occur due to the following reasons:
While generally fast to load, video can take 30-50 seconds to display. If video does not appear at all, you may be running a content filter, antivirus application or proxy accelerator that is preventing the streaming of video content. Please turn off these services and try again.
Your computer may not meet the minimum system and bandwidth requirements for the player. See above.
Please ensure that the player volume is turned up, your speakers or headphones are connected, turned on and not muted.
Any of the following can cause issues:
Move your mouse over the bottom right hand side of the player and click the fullscreen icon to enter Full Screen mode.
You can share this stream with others by clicking on the share icons to the at the left of your screen. Simply choose the method of your choice.
If you continue to have problems after attempting everything then please contact us for support.